ICS Manager

Job Title: Integrated Care Systems Account Manager

Function: Customer Engagement

Location: Field Based - Birmingham & Solihull

Contract Type: Permanent

Salary: £39,618 with potential to rise to £46,610 over 3 years

Closing Date: 6th April 2026

NHS Supply Chain currently has an opportunity for an Integrated Care Systems Account Manager to join our Hospital Care team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

We are seeking a Integrated Care Systems Account Manager who will be responsible for the following:

Responsibilities

• Develop and implement ICs level plans to deliver value beyond savings across an IC, utilising a consultative approach.
• Develop strong senior relationships, coordinating and structuring internal resources to support customer activities.
• Influence a complex business internally to support the goals of the customer which the Regional ICs lead will coordinate.
• Hold accountability and autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required.
• Work collaboratively with colleagues responsible for other activities (such as clinical support and systems training, etc.), and coordinate those activities into a single customer plan.
• Identify, manage and accelerate delivery of growth and savings opportunities for assigned territory.
• Own first line customer relationships.
• Work collaboratively with customers and colleagues to achieve joint goals.
• Drive value for customers.
• Hold accountability for revenue and savings KPIs within assigned region.

Benefits

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions with annual bonus schemes, long service and colleague recognition awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in house training, support and access to external qualifications to maximise your potential.
• A focus on your well being offering 1 day of paid well being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• The ability to influence senior stakeholders, both internal and external.
• Effectively engaging at a broader and deeper level across our customer base, whilst influencing a complex business internally.
• Being able to hold strong internal networks and relationships to influence decisions successfully in the interests of our customers.
• Advanced level of consultative selling.
• Building effective relationships and engaging with a wide network.
• Leveraging a wide network to provide insight and influence outcomes.
• Utilising a customer focused approach.
• Clear and effective communication skills.
• Managing complexity.
• Ensuring accountability.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at .

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company registered in England and Wales, with company number , to act as the management function of the NHS Supply Chain.