Hybrid Online Customer Care Leader - Retail

A leading retail brand is seeking a Customer Care Manager to enhance customer service across online and in-store channels. Responsibilities include managing third-party relationships, optimizing the customer care budget, and ensuring the resolution of customer service issues per Service Level Agreements. The ideal candidate will have proven experience in retail or customer care management, strong analytical skills, and proficiency in Microsoft tools. The role offers a hybrid working model and a range of benefits including generous holiday and healthcare.