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Hybrid Customer Service Team Lead (7-month secondment)
Posted 2 days 4 hours ago by Informa Group
Permanent
Full Time
Customer Service Jobs
Oxfordshire, Abingdon, United Kingdom, OX136
Job Description
Taylor & Francis Group, an Informa Business, is seeking a Customer Service Team Lead on a 7-month secondment. The role combines home-based work with three days in the Milton Park, Oxfordshire offices, leading a global CS team to enhance satisfaction and efficiency.
You will drive process improvements, manage performance against SLAs, and support the Customer Service Manager in daily operations and project delivery.
Informa Group
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