Hybrid Customer Service Team Lead (7-month secondment)

Posted 2 days 4 hours ago by Informa Group

Permanent

Full Time

Customer Service Jobs

Oxfordshire, Abingdon, United Kingdom, OX136

Job Description

Taylor & Francis Group, an Informa Business, is seeking a Customer Service Team Lead on a 7-month secondment. The role combines home-based work with three days in the Milton Park, Oxfordshire offices, leading a global CS team to enhance satisfaction and efficiency.

You will drive process improvements, manage performance against SLAs, and support the Customer Service Manager in daily operations and project delivery.