Hybrid Customer Service Team Lead - Drive Excellence & Growth

Taylor & Francis Group an Informa Business is seeking a Customer Service Team Lead. You will manage a team delivering high-quality customer service from home and three days a week in the Oxfordshire offices, ensuring processes align with policy and improve customer satisfaction.

The role reports to the Customer Service Manager within a global team, focusing on day-to-day workflows, cross-department collaboration, and driving improvements to reduce customer effort.