Housing Advisor

About the Role:

On behalf of our client, MPA Recruitment is seeking to appoint a Housing Advisor based in Belfast.

This is a rewarding frontline role supporting individuals and families facing housing difficulties. The successful candidate will play a key role in preventing homelessness, providing expert housing advice, and ensuring customers receive appropriate accommodation and support.

You will manage a varied caseload, working closely with internal teams, external agencies, and vulnerable clients to deliver high quality housing services in line with legislation and policy.

Key Responsibilities:

Customer Assessment & Case Management

• Assess customers' circumstances through interviews, home visits, and detailed enquiries.
• Manage a caseload, maintaining accurate and up to date case records.
• Take a proactive approach to resolving housing issues and preventing homelessness.

Housing Advice & Support

• Provide comprehensive advice on housing rights, homelessness, tenancy issues, and welfare benefits.
• Support customers to access suitable accommodation in both public and private sectors.
• Promote tenancy sustainment and income maximisation.

Homelessness & Accommodation

• Undertake investigations and make decisions under the Housing Order (NI) 1988 (as amended).
• Arrange emergency and temporary accommodation where required.
• Minimise the use and duration of temporary accommodation through effective case management.

Operational Delivery

• Match applicants to appropriate housing solutions based on assessed needs.
• Conduct housing assessments under the Housing Selection Scheme where applicable.
• Draft responses to complaints and correspondence relating to your caseload.

Safeguarding & Stakeholder Engagement

• Follow safeguarding procedures to protect vulnerable adults and children.
• Liaise with external agencies, support services, and stakeholders.
• Attend case conferences and multi agency meetings as required.

Team Support & Administration

• Support the Business Area Manager in daily operations.
• Assist in supervising administrative staff, ensuring training and performance standards are met.

What We're Looking For:

Essential Criteria:

• A degree with at least 1 year of relevant experience OR
• BTEC Higher qualification with at least 2 years of relevant experience OR
• 3 years of relevant experience (candidates without formal qualifications will be considered)

Desirable:

• Previous experience within a housing or public sector environment

Other Requirements:

• Strong communication and interpersonal skills
• Ability to manage a busy and demanding caseload
• Good knowledge of housing legislation and welfare systems
• Competent in IT systems and record keeping
• Ability to work independently and as part of a team

Additional Information:

• A Basic Access NI Check is Required at a cost of £16.

What we can offer you:

• Weekly pay
• Holiday pay
• 24/7 support from our dedicated recruitment consultants
• Access to a wide range of public sector roles
• Ongoing role availability - if one placement ends, we aim to secure another

Why Apply:

• Make a real difference supporting individuals facing housing challenges
• Gain valuable experience in a public sector environment
• Work within a supportive and professional team
• Opportunities to develop your career in housing services

MPA Recruitment is an equal opportunities employer.