Housing Administrator

Job Title: Services Administrator We are seeking a motivated and customer-focused Services Administrator to join a Tenancy Services team within a Housing Association, providing high-quality front-line support to residents and the wider community. This is an office-based role which is a temporary contract for a 3 month period and will start ASAP.

About the Role

You will play a key role in delivering responsive housing management services, ensuring excellent customer care, accurate record-keeping, and effective administrative support across tenancy services, allocations, repairs, rent collection, and tenancy sustainment. This is a varied front-line role involving direct contact with customers via telephone, email, and in person, as well as supporting wider team operations and service delivery.

Key Responsibilities

• Respond to customer enquiries across housing management services including allocations, voids, repairs, and tenancy sustainment
• Provide accurate advice, guidance, and support to residents and partner agencies
• Maintain and update both manual and digital records and systems
• Support housing processes including mutual exchange, rent monitoring, and tenancy compliance
• Assist with complaints handling through prompt and effective service resolution
• Carry out reception duties including welcoming visitors, managing diaries, mail, and health & safety checks
• Arrange and support house visits and viewings
• Assist with reporting, statistics, newsletters, and tenant communications
• Support tenancy sustainment and community initiatives

About You

• Customer-focused with strong communication skills
• Have experience working within Social Housing
• Organised, reliable, and able to prioritise workload effectively
• Comfortable working as part of a team and independently
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Professional, adaptable, and committed to high service standards