Hotel Reservations Agent

Kerry Robert Associates are working with a luxury hotel in Leicestershire, known for its exceptional service and high standards across the guest experience. This is a fantastic opportunity to join a well-established property that offers stability, development and long-term career progression within hospitality.

Are you currently working within a hotel in a guest-facing role and looking to move into reservations or build a career within revenue and front office? This could be the perfect next step.

Key Responsibilities

• Manage guest reservations from initial enquiry through to confirmation, ensuring a seamless and professional booking experience.
• Handle calls, emails and online enquiries, providing accurate information and promoting the hotel's facilities to maximise revenue opportunities.
• Work closely with the front office and revenue teams to ensure availability, rates and guest requirements are correctly managed.
• You will maintain accurate booking records and ensure all details are clearly communicated across departments.
• Support in upselling rooms, packages and additional services, while delivering a high level of customer service at every touchpoint.
• Assist with group bookings and support wider administrative duties within the reservations function.

Requirements

• Previous UK hotel experience is essential (front office, reservations or guest services preferred).
• A strong customer service focus with a professional and friendly manner.
• Excellent communication skills, both written and verbal.
• Good attention to detail and organisational skills.
• Confident using hotel systems (PMS experience desirable).
• A proactive and positive approach to work.
• Ability to work both independently and as part of a team.
• Interest in developing a career within reservations, revenue or front office.
• This is an on-site role only (no hybrid).
• You must be eligible to work in the UK.
• Hospitality experience is essential to be considered for this role.

Benefits

This is an excellent opportunity for someone looking to build their career within a luxury hotel environment, with clear opportunities for progression and development.

If you're looking to grow within hospitality and be part of a high-performing team, we want to hear from you.