Healthcare Administration Manager: Governance & Operations

Job Title: Healthcare Administration Manager: Governance & Operations
Location: Alderley Park, Macclesfield
Salary: £30,000-£35,000 per annum, dependent on experience
Hours: 37.5 hours per week
Working Pattern: Monday to Friday, 9:00am-5:00pm
Contract: Full-Time, Permanent
Office Based: No hybrid working option

About Gray Healthcare Gray Healthcare is a specialist Health and Social Care provider supporting people with Learning Disabilities, Autism, Mental Health conditions, Acquired Brain Injury and Emotional Complex Needs to transition safely and successfully from inpatient and community settings back into their own homes and communities.

Our approach is founded on person centred care, clinical expertise and measurable outcomes, enabling individuals to regain control, independence and quality of life within their own environment.

We design and deliver bespoke support packages for each individual, led by a dedicated multidisciplinary team and adapted to meet both current and future needs. Our focus is not only on stability, but on progression, independence and reducing long term reliance on restrictive environments.

We are committed to delivering safe, effective and outcome focused care, underpinned by continuous improvement, strong governance and a culture of learning. Our services are designed to demonstrate clear evidence of impact, including improved wellbeing, reduced risk and successful community integration.

At Gray Healthcare, we are passionate about delivering exceptional care and Outstanding outcomes. Our commitment to quality and transparency is reflected in our Care Quality Commission (CQC) ratings and inspection reports, available on our website.

About the Role Gray Healthcare is recruiting an experienced and proactive Healthcare Administration Manager: Governance & Operations to lead our central administration function from our Head Office at Alderley Park.

This is a key management role within our Central Services Team. You will lead, manage and develop a team of administrators who provide essential support to Service Managers, clinical professionals and operational teams across England and Wales.

This role goes beyond traditional administration.

You will be responsible for the quality, organisation and effectiveness of administrative support across the organisation. You will set priorities, coordinate workloads, maintain high standards and ensure actions and deadlines are followed through to completion.

You will be expected to identify when something is not working, take ownership and help implement practical solutions.

The role also has a strong healthcare governance and operational focus. You will coordinate governance activity, support audits, inspections and compliance processes, oversee accurate record keeping and action tracking, and help ensure organisational systems and processes remain effective, reliable and audit ready.

You will also support the effective day to day running of our Head Office at Alderley Park, ensuring it provides a professional, organised and welcoming working environment.

We are looking for somebody who combines strong people management with excellent organisation, attention to detail and the confidence to work with operational managers, clinicians and senior colleagues.

The successful candidate will have experience managing people and administrative systems within healthcare, health and social care, the NHS or another regulated environment.

For the right person, this is an opportunity to take ownership of an important central function, influence how we work and contribute directly to the continued development of Gray Healthcare.

What You'll Be Doing Leadership & Team Management

• Leading, managing and developing a team of administrators.
• Providing clear day to day leadership, direction and oversight.
• Coordinating and prioritising workloads across the administration team.
• Setting clear expectations for quality, accuracy, responsiveness and completion.
• Ensuring work is allocated effectively and deadlines are understood and achieved.
• Monitoring the quality and consistency of administrative support.
• Providing regular supervision, feedback and support.
• Managing performance in line with organisational expectations.
• Supporting induction, training and ongoing staff development.
• Building capability and resilience within the administration team.
• Promoting accountability, ownership and consistently high standards.

Healthcare Administration & Operational Support

• Ensuring Service Managers receive timely, accurate and effective administrative support.
• Working closely with operational and clinical teams to understand and respond to administrative requirements.
• Coordinating documentation, reporting and organisational processes.
• Ensuring actions and outstanding information are actively monitored and followed up.
• Supporting accurate record keeping and effective action tracking.
• Ensuring organisational systems and records remain organised, current and accessible.
• Providing practical support to managers across a geographically dispersed organisation.
• Identifying administrative problems and ensuring they are resolved effectively.
• Supporting effective communication and coordination between Central Services and operational teams.

Governance, Compliance & Quality

• Coordinating healthcare governance meetings and associated administration.
• Preparing agendas, reports, papers and supporting documentation.
• Ensuring governance documentation is accurate, organised and distributed appropriately.
• Taking accurate minutes and maintaining clear records of decisions and actions.
• Monitoring agreed actions and proactively following up outstanding requirements.
• Supporting governance, audit, compliance and assurance activities.
• Supporting preparation for CQC, CIW, commissioner and other external reviews.
• Maintaining clear, accurate and auditable records.
• Supporting organisational quality assurance and improvement activities.
• Helping ensure evidence and documentation are readily available when required.
• Supporting information governance and data protection activity.
• Ensuring confidential and sensitive information is managed securely and appropriately.

Information Management & Reporting

• Overseeing the quality and accuracy of administrative records.
• Maintaining effective systems for tracking information, actions and deadlines.
• Supporting the production of reports and management information.
• Checking information for completeness and accuracy.
• Ensuring important organisational records are maintained and accessible.
• Supporting improvements in data quality across administrative systems.
• Identifying gaps in information and ensuring these are followed up.
• Promoting effective information handling and record management standards across the administration team.

Office Management

• Supporting the smooth and professional day to day running of the Alderley Park office.
• Ensuring the office provides an effective and professional working environment.
• Coordinating office and facilities requirements.
• Liaising with landlords, suppliers and external contractors where required.
• Managing office resources, equipment and supplies.
• Ensuring visitors and external stakeholders receive a professional welcome.
• Supporting a positive, organised and professional office culture.

Continuous Improvement

• Reviewing administrative systems and identifying opportunities for improvement.
• Identifying inefficient or inconsistent ways of working and developing practical solutions.
• Developing clearer, more efficient and consistent administrative processes.
• Supporting organisational improvement projects and initiatives.
• Helping embed new systems and processes within the administration team.
• Monitoring whether improvements are working effectively.
• Contributing to a culture of accountability, quality and continuous improvement.

What We're Looking For We are looking for an experienced administration manager who combines strong people leadership with excellent organisation, judgement and personal accountability. You should be comfortable operating in a fast paced environment where priorities can change and where effective administration directly supports the delivery, quality and governance of healthcare services.

You will need to be somebody who takes ownership, follows things through and does not allow actions or deadlines to drift. You should also be confident managing and developing people, establishing priorities, maintaining standards and addressing issues when performance or processes are not delivering what is required.

Essential

• Minimum three years' experience in administration management, healthcare administration, business support or a senior administrative role.
• Proven experience leading, managing or supervising an administration or business support team.
• Experience working within healthcare, health and social care, the NHS or another regulated environment.
• Experience supporting operational managers within a multi site or geographically dispersed organisation.
• Strong people management and leadership skills.
• Experience of supervision, staff development and performance management.
• Strong organisational, planning and prioritisation skills.
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