Health Regulators at the Urgent Health Call Center - 80% to 100%

With more than 160 professionals and representing 160 fields, the University Hospitals of Geneva are a reference institution at the national level. To learn more about our institution, take a few minutes to review our retrospective by clicking here. With nearly a team, the Department of Acute Medicine (DMA) includes the Services of Anesthesiology, Clinical Pharmacology and Toxicology, Intensive Care, and Emergency Services. It fulfills a quadruple mission through its services that provide their expertise in frequent interaction with all University Hospitals of Geneva, with a cross-functional approach, aiming to ensure the best possible care. The Emergency Department, a multidisciplinary structure, aims to welcome patients 24/7, regardless of the nature of their issues. It aims to provide rapid and effective care, directing patients to the most appropriate facility based on their needs. In this service, the Unit of the urgent health call center (Emergency Health 144) is under the authority and supervision of the General Directorate of Health of the Republic and Canton of Geneva. This unit handles requests from number 144, regulates emergencies, mobilizes necessary resources, and coordinates rescue operations. It also plays a crucial role in informing and directing callers to appropriate care centers when emergency intervention is not required. It also manages inter-hospital transfers, whether by land or air. With approximately 50, it handles around calls annually, including emergencies, and creates patient files. It also coordinates ambulance missions and SMUR interventions per year. In case of exceptional events, it establishes and manages a center dedicated to monitoring and following up on emergency care. The unit is staffed by qualified paramedics (nursing staff or EMTs) who filter urgent calls, assist witnesses in performing first aid, and provide medical advice over the phone, all based on delegated medical protocols. Furthermore, the unit is responsible for and managing emergency medical aid at the cantonal level, in collaboration with the General Directorate of Health. It also manages the emergency medical aid system in collaboration with the Cantonal Office of Systems and Numbers. The unit also conducts a program focused on improving emergency care processes, including managing stops and triaging in emergencies. It develops innovative projects for creating tools and remote assistance for first aid actions. It also establishes itself as an essential component, particularly for the paramedical medical delegation, supported by specialists. The unit will expand with the introduction of a new telephone line dedicated to triaging and responding to non-critical emergency calls, complementing the urgent health call center (CASU-144) - 80% to 100%. As part of institutional projects and the development of the 144 center's activities, we are looking for several healthcare professionals to complete its team. In a dynamic and continuously evolving environment, you will be responsible for handling emergency health calls using cutting-edge technology. You have the opportunity to gain unique expertise within a pre-hospital unit and are at the heart of action thanks to an essential role of coordination and interdisciplinary collaboration (police, firefighters, EMTs, etc.). You will ensure emergency calls, determine priorities autonomously, decide on the necessary intervention means suitable for the urgency and nature of the situation, including providing care as needed. You will ensure the proper management of the necessary resources, follow missions as well as communicate with hospital structures. You will manage the real-time availability of all rescue means and coordinate assistance during major events or emergencies. You will actively participate in the training of interns and the onboarding of new colleagues. You hold a Bachelor's degree in Nursing or an equivalent title recognized by the Swiss Red Cross, with 5 years of experience in nursing. You possess the EMT diploma or an equivalent title recognized by the Swiss Red Cross, with 5 years of experience in pre-hospital care. Experience in an extrahospital emergency service and/or triage in a level 1 emergency department or equivalent experience in a health center is required to succeed in this position. In addition to your knowledge of the structures and functioning of Geneva's emergency services as well as Geneva's topography, you master medical vocabulary, complex interfaces, and telephone systems, as well as a radio communication interface. You are comfortable with digital tools, know the emergency medical aid system in Geneva, and have a strong sense of responsibility and priority as well as a great ability to respond to events quickly. Good analytical skills and rapid decision-making abilities complete your profile. You will also handle psychosocial calls, requiring a high capacity for empathy and listening, and you will manage stress for yourself and your interlocutor. Lastly, you have an excellent command of French, both orally and in writing. You speak a second language (preferably English at B2 level). Knowledge of other languages is an additional asset (more than 10% of calls are in additional languages). An activity shared with an ambulance service (for EMTs) or with the Emergency Department of HUG (for specialized nurses) is required. An initial training of 570 hours will be provided, requiring genuine commitment upon starting the position. You should also demonstrate a certain interest in meeting the needs for continuous annual education. You will need to obtain the EPD-ES expert certification in emergency care within 2 years. This qualification will be covered by the institution, aligning with the service needs and development plan for our personnel. Irregular hours, 24/7. Teamwork. High availability. Due to the operational requirements, the travel time between home and the workplace should not exceed 35 minutes. Work location: Emergency Department - Central. Starting date: to be agreed upon. Number of positions: 2. Activity rate: 80% to 100%. Job classification: 15 to 16, depending on the profile. Deadline for application: inquiries can be directed to Mr. F. Guiche, Deputy Physician in charge of CASU 144, phone. Your application file should include a letter demonstrating your motivation, your resume, copies of diplomas, and qualifications required for the position, and the last 2 evaluation reports. Applications are welcome from all genders. Committed to combating unemployment, HUG encourages applications from individuals coming from the Cantonal Job Office, and applications submitted through this recruitment process will be considered. Paper and email applications will not be processed. jid0d6347eaen jit0310aen jpiy26aen