Head of Service Enablement

Closing date 25th August at 12pm

Manchester (Hybrid working model, 2 days a week office based, 3 days remote)

Competitive Salary plus performance related bonus

The Role:

As our Head of Service Enablement, you'll lead a team at the centre of operational change, ensuring that new services - whether delivered internally or through partners - are fit-for-purpose, robustly tested, and ready for live operation.

You'll shape the service enablement strategy, own critical delivery frameworks, and lead on high-impact programmes. You'll also be the go-to expert for service readiness across the DCC - trusted by execs, delivery teams, and external partners alike.

What will you be doing?

• Leading end-to-end service transition for new and changing services - from planning to go-live and hyper care.
• Creating and embedding governance frameworks, risk controls, and readiness testing (OAT).
• Defining and driving service enablement strategy aligned to business and regulatory goals.
• Leading a high-performing team of managers and analysts to deliver continuous improvement.
• Engaging senior stakeholders across DCC, service providers, and customers.
• Ensuring services are scalable, compliant, and performance-assured (KPIs/SLAs).

What are we looking for?

• Proven leadership in complex, regulated service environments (e.g. energy, telecoms)
• Expertise in ITIL/service management frameworks and operational change
• Strong senior stakeholder management and team leadership skills
• Experience with large-scale service transitions or migrations
• (Desirable) ITIL certification, experience in smart metering/energy/telecoms, financial acumen

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn't be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we'll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it's doing purposeful work, helping us grow or building the career you want - we'll give you the support to do it all. Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change: we want you to be part of our journey.

Company benefits:

The DCC's continued success depends on our people. It's important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you'll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you'd like to ask before applying, please contact or complete your application, so we can learn more about you. Your application will be carefully considered, and you'll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you'd like to ask before applying, please contact

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