Head of Product Design

As a Head of Product Design, you will be responsible for developing and implementing a forward-thinking product design strategy that aligns with Barclays' Transformation agenda and our evolving Scaled Agile framework. You will drive digital innovation at scale, ensuring that the creativity, quality, and consistency of the Product Design team support the company's broader objectives, upholding Barclays' brand identity across all digital banking channels.

To be successful as a Head of Product Design, you should have experience with:

• Leading and managing design teams.
• Working in Scaled Agile delivery teams to develop an operating model that balances CX value with technical feasibility and commercial goals.
• Leading the development of best-in-class Product Design practices, with a deep understanding of user-centred design principles, aesthetics, and balancing business goals with user needs.
• Overseeing budgets and defining the team's learning and development strategy.
• Building a culture of innovation and community of practice within the Product Design team.
• Networking with senior stakeholders across journey, product, and technology areas.
• Managing and influencing stakeholders across a wide portfolio of work.
• Proficiency in Figma and Jira tools.

Highly valued skills may include experience in Design Ops, collaborating with brand and marketing teams, and portfolio management and quarterly planning.

You may be assessed on key skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills.

This role can be based in London, Knutsford, Manchester, or Northampton.

Purpose of the role

To create best-in-class user experiences aligned with customer needs and driving optimal commercial and customer outcomes, creating products and journeys that meet informational, functional, and emotional needs.

Accountabilities

• Design and implement user-centric digital banking products, monitoring their impact through CX metrics.
• Collaborate with cross-functional teams to translate business requirements into compelling user experiences and advocate for user-centred design principles.
• Develop prototypes and wireframes, iterate based on feedback, and incorporate technical and business changes.
• Evaluate technical feasibility, legal compliance, and risks, ensuring governance and design assurance.
• Conduct user research, usability testing, and data analysis to inform design decisions and improve user experience and outcomes.
• Stay updated on industry trends, technologies, and tools, proactively seeking innovation opportunities.

Vice President Expectations

• Contribute to strategy, manage resources, budgets, and policies, and drive continuous improvement.
• Lead and develop teams, define roles, and ensure alignment with strategic and operational goals.
• Demonstrate leadership behaviors to foster an environment of excellence and growth.
• Guide technical direction as a subject matter expert and lead collaborative projects.
• Advise stakeholders, manage risks, and ensure controls are in place.
• Build relationships with internal and external stakeholders to achieve business objectives.
• Use analytical thinking to develop innovative solutions and include research outcomes in problem-solving.

All colleagues are expected to embody Barclays' Values and Mindset, demonstrating respect, integrity, service, excellence, stewardship, and a proactive, empowering attitude.