Head of operations and client services

Head of operations and client success

Required for this global, expanding TMC. They are looking for a head of operations within business travel, someone who is fantastic on Sabre, ideally knows Protas. Hybrid within one of their 3 offices in London, Hampshire and Glasgow. Salary between £68,000 to £72,000 plus great benefits and bonus.

Head of operations and client success duties

1. Operational excellence and strategy. Overseeing a team of 50 consultants managed by 4 team leaders that report directly into you.
2. Client success and service quality.
3. Performance and management information.
4. Commercial and financial performance.
5. Resource and capacity planning.

Head of operations and client success skills required

• Significant hands on operations management experience within a TMC.
• Strong understanding of corporate travel operations.
• Super user of Sabre.
• Ideally knowledge of PROTAS.
• Experience leading a team based in multiple locations and home based.
• Hands on experience in coaching.
• Experience in managing KPIs, SLAs, etc.

Additional information

Happy if you are based close to any of the locations as the role is hybrid.

Benefits include bonus, 25 days holidays, holiday discounts, pension, wellbeing support, training and development and many more.