Head of Business and Operations for Adult Social Care

Head of Business and Operations for Adult Social Care

Contract Civic Recruitment Limited United Kingdom

Posted On 02/04/2026

Job Information

Interim & Executive Management

City Ilford

Province Redbridge

Postal Code IG1

Job Description

3 months contract with a local authority

Job Purpose

• The Strategic Improvement & Transformation Lead will be responsible for driving, coordinating, and delivering the Adult Social Care (ASC) Improvement & Transformation Programme. Working closely with the Director of Modernisation, this role leads major strategic change, ensures robust governance, and supports the delivery of improved outcomes, operational effectiveness, and financial sustainability across ASC services. The postholder will translate national policy into local practice, lead inspection readiness, and champion a culture of continuous improvement across the organisation.

Key Duties/Accountabilities

• Lead the development and delivery of the ASC Improvement & Transformation Programme in alignment with the Modernisation Programme.
• Develop outcome based workplans with the Director of Modernisation, ensuring alignment with corporate governance frameworks.
• Translate national policy, legislation, and regulatory requirements into local improvement initiatives.
• Oversee transformation programmes linked to Care Act duties, safeguarding, integration, prevention, and independence.
• Drive measurable service redesign that improves outcomes, increases efficiency, and supports financial sustainability.
• Lead preparation for inspections and external reviews, including the CQC assurance framework.
• Develop and maintain strategies, procedures, and guidelines that support strong governance and assurance across the ASC operating model.

Essential Experience Required

• Proven experience leading large scale transformation or improvement programmes within ASC, health, or a similar complex public sector environment.
• Strong background in programme and project management, governance, and risk management.
• Experience using performance data, financial analysis, and demand modelling to inform strategic decision making.

Essential Qualifications Required

• Degree or equivalent professional qualification in a relevant field (e.g., social care, health, public policy, business management).
• Formal project or programme management certification (e.g., PRINCE2, MSP, APM) is highly desirable.
• Strong understanding of national ASC legislation, policy, and regulatory frameworks (including the Care Act).

Additional information to note

• Working hours: 36 hours per week
• We work on Bi weekly payment schedule

The role closes on 14 th April 2026, apply ASAP.