Guest Services Team Leader NEW Rapport Posted today £42,000 per year London Management

Ready to jump into something new?We're launching with a brand new law firm client, and we're looking for a Guest Services Team Leader who's bursting with ideas, energy, and a passion for people.If you love rolling up your sleeves, inspiring a team of 3, and shaping a service experience from the ground up, this is your moment to shine.

Type of contract:

Full-time, Permanent

Hours:

40 per week (on a shift rota basis from Monday to Friday between 7 AM and 7 PM with flexibility as per client's needs).

Salary:

£40,000 - £42,000 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Welcome and engage guests, ensuring every visitor receives a warm, professional first impression.
• Lead, support, and motivate the Guest Services team to deliver exceptional service.
• Coordinate and assist with events, including planning, setup, and on the day management.
• Oversee day to day office management to keep operations running smoothly.
• Manage meeting rooms, ensuring spaces are prepared, presentable, and used efficiently.
• Act as the face of the business, representing the client's brand with confidence and professionalism.
• Support the creation of a connected, community focused workplace environment.
• Adapt responsibilities as needed as the space evolves and new requirements emerge.

The ideal candidate will

• Share our Rapport values:Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have previous leadership experience.
• Outgoing, confident, and committed to delivering operational excellence.
• Highly organised, with a passion for building processes and driving continuous improvement.
• Comfortable leading change and introducing new ways of working.
• Flexible and adaptable, able to adjust quickly as the role and operation evolve.
• Proactive, hands on, and eager to shape a brand new service experience.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back of house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at .