Guest Services Team Leader NEW Rapport Posted today £42,000 per year London Management
Posted 3 days 19 hours ago by Chartwells Independent
Ready to jump into something new?We're launching with a brand new law firm client, and we're looking for a Guest Services Team Leader who's bursting with ideas, energy, and a passion for people.If you love rolling up your sleeves, inspiring a team of 3, and shaping a service experience from the ground up, this is your moment to shine.
Type of contract:Full-time, Permanent
Hours:40 per week (on a shift rota basis from Monday to Friday between 7 AM and 7 PM with flexibility as per client's needs).
Salary:£40,000 - £42,000 per annum
What will you get?- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
- Welcome and engage guests, ensuring every visitor receives a warm, professional first impression.
- Lead, support, and motivate the Guest Services team to deliver exceptional service.
- Coordinate and assist with events, including planning, setup, and on the day management.
- Oversee day to day office management to keep operations running smoothly.
- Manage meeting rooms, ensuring spaces are prepared, presentable, and used efficiently.
- Act as the face of the business, representing the client's brand with confidence and professionalism.
- Support the creation of a connected, community focused workplace environment.
- Adapt responsibilities as needed as the space evolves and new requirements emerge.
- Share our Rapport values:Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have previous leadership experience.
- Outgoing, confident, and committed to delivering operational excellence.
- Highly organised, with a passion for building processes and driving continuous improvement.
- Comfortable leading change and introducing new ways of working.
- Flexible and adaptable, able to adjust quickly as the role and operation evolve.
- Proactive, hands on, and eager to shape a brand new service experience.
Rapport Guest Services is a multi-award-winning company, delivering front- and back of house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at .