Guest Services Assistant

Location

Location: Tattershall Lakes, Lincolnshire

Location: Cleethorpes Pearl Holiday Park

Location: The Lakes Rookley, Ventnor, Isle of Wight

Hours

Hours: Variable seasonal contract - some evenings & weekends required

Salary

Salary: £12.71 per hour - paid weekly!

What we need in a nutshell

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will assist the Guest Services Manager and help with the smooth running of the department.

What you'll be doing

Reporting to the Guest Services Manager you will be assisting with the running of the Guest Services department. This includes:

• Spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings
• Resolving their complaints so that they walk away with a smile
• Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
• You will be one of the first point of contact for all our Holiday Home Owners

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you'll need

We are looking for someone with exceptional Supervisory and Customer service skills, preferably in the hospitality sector. We'd ideally like you to tick the following boxes:

• A confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
• Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

What we can offer you

This is an exciting and varied role and a great opportunity to develop your career. And we look after you with a great range of benefits, including:

• Discounts on Away Resorts Holidays
• Park Discounts
• Awards and Recognition

Equal opportunity

We embrace diversity, inclusion and equal opportunities.