Guest Service Team Member - Food & Beverage

Guest Service Team Member - Food & Beverage

Department: Food & Beverage

Employment Type: Part Time

Location: Holiday Inn Express - York East

Compensation: £12.71 / hour

Description

Picture this: the breakfast buffet is buzzing, guests are starting their day with a smile, and you're right there making sure everything runs smoothly. Later, you're serving coffee with a friendly word, suggesting the best dish on the menu, or helping a family enjoy a relaxed dinner together. Every shift brings something new, different faces, different stories, and plenty of chances to create those little moments guests remember long after they leave. As a Food & Beverage Team Member, you're more than service, you're the warm welcome, the attentive support, and the finishing touch that makes every stay feel special.

What You Will Do In This Splendid Role:

You'll be at the heart of the guest experience - the smile, the service, and the care that make every visit memorable. Here's what you'll do:

• Welcome and serve guests with warmth, making every interaction feel personal.
• Preparing the restaurant, bar, or lounge so every shift is ready to run smoothly.
• Serve food and drinks confidently, with an eye for detail.
• Handle payments and follow safety and security standards.
• Work flexibly across shifts, always ready to support your team.

What Makes You Splendid?

We live our values - and we'd love you to bring them to life every day:

• Open - Welcoming and friendly, making every guest and team member feel at home.
• Nimble - Quick on your feet, handling busy shifts and unexpected moments with ease.
• Brilliant - Delights guests with attentive, high-quality service and a genuine smile.
• Honest - Trustworthy and reliable, following policies and keeping everyone safe.

Bring your spark, your smile, and your love of great service, we'll make sure you have everything you need to shine.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.