Group Head of People Ops/HR

Location: Hybrid / Dublin, Ireland

Job type: Permanent / Full-time

Sector: Business Operations HR

Salary: Competitive salary

Group Head of People Operations/HR

Irish owned and operated, Select Tech Group comprises a multi channel portfolio, bringing the most distinctive technology brands to our retail, business and education customers and partners.

Select Technology Group operates across 55 locations and welcomes 4 million customers annually.

Select Apple Premium Reseller redefines Apple sales, service repairs and solutions. DID with over 55 years experience in the latest home electrical appliances & technology solutions retailing. Blink 24 Distribution, is the group's 'boutique' distributor.

As the leading Apple Premium Partner / Reseller in Ireland and across the UK, and with operations in 24 stores across Ireland, Select Tech Group is a leading retail technology firm.

Benefits

At Select Tech Group, we believe everyone can achieve great things and realise their potential.

Our dedication to delivering a best in house experience has seen us develop a comprehensive and supportive benefits package that celebrates our talented crew, and puts their health and well being first.

• Career pathways - excellent internal promotion opportunities to develop your career.
• Learning and development - access to over 10,000 hours of training courses each year.
• Employee Assistance Programme (EAP) - 24/7 access to confidential advice and counselling for employees and immediate family members.
• Employee loyalty awards - celebrate your first day to your last.
• Recognition of long service and life events.
• Charity fundraising - give back to a charity of your choice through our employee fundraising activities.
• Great employee, family and friend discounts - exclusive treats and offers for all the brands you love.

The Role

The Group Head of People Operations/HR will lead the people, culture, capability, staff learning & career development, health & safety, and data protection compliance agenda across Select Technology group businesses including DID Electrical and Blink 24 Distribution.

This senior, strategic yet hands on leadership role is within a multi site, customer facing retail and services organisation operating across Ireland and the UK.

Key Responsibilities HR Strategy & Operational Leadership

• Develop and deliver a clear Group People Strategy aligned to business objectives.
• Provide pragmatic, hands on HR leadership across retail, logistics and office environments - across Ireland and the UK.
• Lead recruitment, workforce planning, employee relations and performance management, as well as Learning & Development.
• Act as a trusted advisor to the Executive Team on people, culture and organisational matters.
• Develop and lead the core HR / People Ops team for Ireland and the UK.

Training & People Development

• Design and deliver structured training and capability frameworks across the Group.
• Ensure mandatory training programmes (Health & Safety, GDPR, Information Security) are consistently delivered and evidenced.
• Build leadership development and succession pipelines to support long term growth.
• Oversee professional development, apprenticeships and early career pathways.
• Own and continuously improve the Group Learning Management System (LMS).

Data Protection & Information Governance

• Own the Group's data protection and information governance framework across Ireland and the UK.
• Ensure GDPR compliance is embedded within day to day operations and systems.
• Lead data protection impact assessments, audits and policy ownership.
• Lead data breach and incident response, including regulator engagement where required.
• Ensure staff awareness and training programmes remain current and effective.

Culture, Engagement & Communication

• Strengthen employee engagement and organisational culture across a diverse, multi site workforce.
• Support internal communications and change initiatives.
• Promote consistent values, behaviours and leadership standards across the Group.

HR Operations, Governance & Analytics

• Oversee HR systems, data quality and reporting.
• Provide people analytics and insights to support decision making.
• Support HR / People Ops Team budgeting, forecasting and cost control.
• Ensure employment policies and practices remain aligned across jurisdictions.

Change, Growth & Integration

• Support organisational change, growth initiatives and acquisition integration activity.
• Provide pragmatic guidance on employment risk, compliance and governance.
• Contribute to Board level management team reporting on people and compliance matters.

Health & Safety (potential carve out)

• Own and maintain the Group Health & Safety management system across retail, logistics, delivery and office environments.
• Ensure robust contractor and third party safety governance.
• Lead incident response, investigation, reporting and corrective actions.
• Act as senior interface with insurers, regulators and external advisors.
• Provide clear Health & Safety reporting to senior leadership and the Board.

Skills & Experience

• Strong senior People & HR leadership experience within a complex, multi site, preferably a retail background organisation.
• Strong working knowledge of Irish and UK employment law and best practice.
• Experience in People Ops dispute handling and resolution across all levels.
• Experience with TUPE and familiar staff change management control and processes in mergers & acquisitions.
• Demonstrated experience across People Ops, Learning, Training and teams Development, Health & Safety and Data Protection / Compliance.
• Ability to operate credibly at both strategic and hands on operational levels and build the appropriate People Ops / HR Team for Ireland and the UK support function.
• Experience within retail, logistics or customer facing operational environments preferred.
• CIPD Accreditation is preferred.

Personal Attributes

• Pragmatic, commercially minded and delivery focused, showing hands on ability and work ethic.
• Proven ability to lead People Ops management across all levels of the Group.
• Comfortable balancing structure with flexibility in a fast moving environment.
• Clear, confident communicator able to engage at all levels of the organisation.
• Calm, measured and trusted in sensitive / risk situations.