GP Practice Manager

Location: On site / Nenagh, Co. Tipperary, Ireland
Job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare Management / Senior Appointments
Hourly Salary range: from €22.00 to €25.00

Centric Health would like to invite you to submit your CV for the role of Practice Manager in Nenagh. The role of Practice Manager involves the smooth and efficient running of a busy GP Practice, overseeing the day-to-day running of the business, with responsibility for effectiveness in the areas of people management, patient experience, financial performance, and operational efficiencies.

Benefits

• Pension: The company will match a 5% employee contribution on a monthly basis.
• Access to our Employee Assistance Programme: to speak to an independent trusted advisor regarding any personal issues or challenges.
• Sick Leave: Upon completion of your probation, the Company will pay a basic salary totalling a maximum of 2 weeks of your contracted hours.
• GP Visits: All Centric employees plus immediate family are eligible for discounted GP visits, in our Centric Health Practices.
• Indemnity: Indemnity is covered under the Company's policy.
• Birthday Day Off
• Maternity Leave
• Paternity Leave
• Flexible Working

Job Details

• Contract: Permanent / Full-time
• Hours: 35 - 40 Hours per week (Monday to Friday)
• Location: Nenagh - full address to follow

Responsibilities

• Maintain a culture of patient and customer care and ensure an ongoing focus on improving the quality of the patient experience.
• Oversee the bookings process and ensure the highest level of communication and professionalism.
• Working alongside the Regional Manager to develop and improve the patient journey.
• Deal with patient complaints and feedback and elevate where necessary.

Leadership and Team Development

• Directly manage, develop, and motivate staff, with the aim of building an effective and engaged team.
• Provide leadership to the team, through regular meetings, objective setting, and effective communication.
• Identify and appoint new staff as required in line with policy.
• Induct new staff, clinicians, and locums into practice processes.
• Manage admin roster, doctor, and nurse sessions to ensure adequate cover and monitor/adjust in line with seasonal requirements.
• Ensure compliance to proper conditions of employment, to include current employment legislation and recognised good practice.

Business & Operational Functions

• Responsible for general office management and provide reception cover if necessary.
• Responsible for supplies, both medical and administrative.
• Ensure compliance with all statutory and legal regulations. Maximize the use of IT systems (and develop procedures to ensure the effective running of the practice information systems).
• Implement company policies and procedures and introduce systems and workflows where relevant to support such policies.
• Manage the day-to-day financial function of the practice, ensuring that daily sales and takings are reconciled, carry out bank lodgments in line with policy, manage petty cash, and approve all suppliers.
• In conjunction with finance and the operations team, participate in discussions regarding bank reconciliation, cash flow forecasts, income (fees and allowances and maximise private income), and expenditure plans.
• Manage GMS patients, new, transfer, and nursing homes to ensure all GMS payments are paid.
• Providing ad hoc reports or practice information to the finance team or regional manager when required.

Position Requirements

• Previous management experience in a medical or dental practice or other relevant management experience is desirable.
• Have strong people management skills and have led and managed a team.
• Have strong business development acumen and have worked in commercial roles managing people and budgets.
• Flexible attitude to changing work practices.

Key Skills

• The ability to remain calm, professional, and polite in dealing with our patients and colleagues.

Personal Integrity

• Be professional in your approach to your work.
• Be honest and reliable.
• Be trustworthy and respectful.

Teamwork

• Build and maintain good relationships with all colleagues.
• Be willing to take on jobs to balance the team workload.
• Aim to communicate well with people at all levels.

Managing Change

• Welcome and embrace change, with a positive attitude.

Develop Yourself and Others

• Be motivated to learn and develop.
• Support, encourage, and motivate others.
• Coach, guide, and give constructive feedback to others.

Key Experience

• Excellent written and spoken English is a requirement for this role.

Centric Health is an equal opportunity employer committed to a diverse and inclusive workforce.