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Global CS Excellence Lead (Hybrid) - Process & KPI Governance

Posted 3 days 12 hours ago by 8722-DePuy International Limited Legal Entity

Permanent

Full Time

Other

England, United Kingdom

Job Description

Johnson & Johnson is recruiting a Customer Service Excellence Lead for a hybrid role located in Leeds, UK, or Loughborough, Ireland. The role standardises end-to-end CS processes, governs KPIs, and drives continuous improvement across international markets.

You will partner with Supply Chain, IT, Commercial, Finance, and GS teams to align systems and data, ensuring compliant and integrated service delivery with strong performance reporting.

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