Global CS Excellence Lead (Hybrid) - Process & KPI Governance

Johnson & Johnson is recruiting a Customer Service Excellence Lead for a hybrid role located in Leeds, UK, or Loughborough, Ireland. The role standardises end-to-end CS processes, governs KPIs, and drives continuous improvement across international markets.

You will partner with Supply Chain, IT, Commercial, Finance, and GS teams to align systems and data, ensuring compliant and integrated service delivery with strong performance reporting.