German Speaking Customer Service Advisor

Customer Service Advisor - German Speaking

Salary: £26,000 - £28,000

Location: Cambridgeshire (Hybrid Working)

Hours: Monday - Friday, 08:00 - 16:00

Are you fluent in German and passionate about delivering outstanding customer service? We're working with an innovative, tech-led business solutions provider that's seeking a proactive Customer Service Advisor to join their growing team in Cambridgeshire.

This is a fantastic opportunity for a confident communicator who enjoys problem-solving and supporting customers in a fast-paced, collaborative environment. You'll work closely with internal teams and external partners to ensure an exceptional client experience from start to finish.

Key Responsibilities:

• Respond promptly and professionally to customer enquiries via phone and email.
• Educate customers on product features to help them get the most out of their service.
• Resolve customer issues efficiently, escalating complex matters as needed.
• Upload files, build documents, and place orders via the company website.
• Maintain accurate records using Salesforce and Freshdesk.
• Liaise with internal teams across warehousing, production, and finance.
• Work with external partners to resolve delivery and export-related issues.
• Meet performance targets including response times and customer satisfaction.

What You'll Need:

• Fluency in both German and English - written and verbal.
• Strong communication skills with the ability to adapt to different audiences.
• A customer-first mindset with empathy and professionalism.
• Experience with systems such as Salesforce, Freshdesk, or similar platforms.
• Confident using Microsoft Office and other business technology tools.
• A proactive attitude and team-player mentality.

This is your chance to join a forward-thinking company where your language skills and customer service expertise will be truly valued. If you're ready to take on a new challenge and make a real impact, apply now!