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German-Speaking Complaints Investigator (Hybrid)
Posted 1 day 11 hours ago by Cover-More Group
Permanent
Full Time
Other
Dublin, Dublin, Ireland
Job Description
Zurich Cover-More Europe is seeking a Complaints Handler to deliver fair, timely complaint resolutions across multiple jurisdictions. You will investigate concerns, draft final responses, and coordinate with Compliance, Legal, and external partners within a hybrid setup.
The role requires German fluency, APA qualification, and strong knowledge of General Insurance products. You will engage in root-cause analysis, trend identification, and quality reviews, supporting customer experience
