German-Speaking Complaints Investigator (Hybrid)

Zurich Cover-More Europe is seeking a Complaints Handler to deliver fair, timely complaint resolutions across multiple jurisdictions. You will investigate concerns, draft final responses, and coordinate with Compliance, Legal, and external partners within a hybrid setup.

The role requires German fluency, APA qualification, and strong knowledge of General Insurance products. You will engage in root-cause analysis, trend identification, and quality reviews, supporting customer experience