German Customer Service Advisor

German Customer Support Specialist

£30,000 - £35,000
Hybrid Working - 3 Days Office Based / 2 Days Remote - Hatfield

CCP are proud to work with an innovative international business that is looking to appoint a German Customer Support Specialist to join their growing operations team. This role is ideal for someone who enjoys problem solving, customer interaction, and working in a fast paced, technology driven environment.

The Role

You'll be a key point of contact for German and English speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. You will work closely with internal teams to maintain a smooth customer experience while supporting day to day operational activity.

Key Responsibilities

• Manage incoming customer queries via internal systems and ticketing tools
• Provide support to German and English speaking customers
• Troubleshoot and resolve issues, escalating where necessary
• Support account administration and system updates
• Maintain accurate records and internal documentation
• Assist with reporting and tracking of key operational activity
• Monitor trends and highlight recurring issues or improvements
• Support testing and quality checks following system updates or changes
• Work closely with internal teams across Operations, Product, and Customer Experience
• Share customer insight to support service improvements

What We're Looking For

• Previous experience in a customer service or client facing role
• Fluent German and English (written and spoken)
• Strong communication and organisational skills
• High attention to detail and accuracy
• Confident using Microsoft Office and internal systems
• Ability to work in a fast paced environment
• Proactive and solutions focused approach
• Strong time management and ability to prioritise workload

Desirable

• Experience with CRM or ticketing systems
• Background in technology or SaaS environments
• Further education or relevant qualifications

Why Apply?

• Hybrid working for better work life balance
• Join a growing international business
• Supportive and collaborative team environment
• Exposure to global operations and customers
• Opportunity for development and progression

If you're fluent in German and English and enjoy delivering excellent customer support in a dynamic environment, this is a great opportunity to build your career.