GC&E Sales Office Manager

THE ROLE

GC&E Sales Office Manager is a pivotal leadership role within the Sales & Events department. The position is responsible for the day-to-day management of the GC&E Sales Office, overseeing a team of Sales Executives, driving revenue across corporate groups, corporate meetings, weddings and events, and ensuring the seamless delivery of all contracted business.

This is a hands-on management role that combines commercial owenership, clinet relationship management, team development, and operational coordination. The ideal candidate will be a confident people manager with a strong grounding in hotel sales & events, a working knowledge of Hilton systems, and the drive to lead by exmaple in a fast paced, high-profile property.

JOB DUTIES AND RESPONSIBILITIES

• Manage, develop and support the Sales Executives, setting clear performance expectations and providing regular coaching feedback.
• Set and manage team rotas, ensuring appropriate coverage and workload distribution across the department.
• Foster a positive, high performance team culture with a focus on accountability, continuous improvement and commercial delivery.
• Support the Dirctor of Sales with the development of pricing strategies, package design and promotional activities.
• To drive and coordinate all sales activity to maximise revenue from existing accounts at the hotel on a national and international level.
• To constantly recognise and develop new accounts from the corporate markets.
• Manage all inbound enquiries for weddings, corporate meetings, social events and group bookings, from initial contact through to confirmed contract.
• Negotiate rates & packages within agreed parameters to maximise revenue conversion.
• Monitor and drive team response times to meet or exceed Hilton brand standards for lead response and conversion.
• To ensure the accurate processing, distribution and recording/filing and following up of all sales correspondence, including the execution of contracts, quotations, confirmations, and cancellations.
• Participating in trade shows and events within the hotels, the industry, and external organisations.
• Host client FAM trips at the hotel and conduct hotel show rounds.

WHAT WE ARE LOOKING FOR FROM YOU

• Computer literacy - Word, Excel, PowerPoint & Outlook.
• Proficiency in industry standard software (e.g, Opera PMS, Delphi, or modern CRMs) anmd strong literacy.
• 2+ years experience in conference, events, or sales management. Preferably within a full service hotel or hospitality venue
• Excellent communication skills and fluency in spoken and written English.
• Confident in meeting new people and presenting to large groups.
• Strong understanding of revenue management principles.
• Able to demonstrate a comprehensive understanding of all the key business segments; Corporate/MICE/Group/Leisure/Consortia.

THE PERKS

• Company discount on rooms via Hilton Honors.
• Generous recommend a friend scheme.
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
• Access to a 24/7 Employee Assistance Program.
• Discounts on the hotel food & beverage.
• Recognition incentives.
• Team Member Events.
• Complimentary meal on duty in the Team Member canteen.
• Parking for mopeds, scooters and bicycles

ABOUT GRADUATE HOTELS

Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.

As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker. Visit us at

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.