Garden Centre Team Member Customer Service

Location: Brigg

Contract type: Permanent

Hours: Full Time

Hours 36 Hours per Week Including Weekends

About Us

British Garden Centres is the UK's largest family-owned garden centre group, with 80 centres nationwide. Founded by the Stubbs family, the business has grown rapidly through significant expansion and acquisitions, evolving from its first site at Woodthorpe Garden Centre into a national brand.

The group now includes garden centres, restaurants, nurseries, and distribution centres, employing more than 3,500 colleagues across the UK. Despite its scale, British Garden Centres maintains strong family values, a community focus, and a commitment to providing a welcoming and supportive environment for both customers and employees

We are currently looking for a Customer Information Desk team member to work in our fast paced and very customer focused Centre. The successful candidate will be highly motivated, approachable and have excellent people skills with a positive "can do" attitude plus a keen eye for detail. Previous customer service experience is essential as you will be the face of our Centre. Garden Centre experience and plant knowledge would also be an advantage.

Duties will include:

• To greet customers on arrival into the store in a polite and friendly manner
• Actively promote the current benefits of joining our FREE family members club
• Deal with customer enquiries and assist them with directions within the Centre
• Quality customer service
• Replaying to emails
• Dealing with customer queriers
• Using a Till for Refund and Exchanges
• General daily housekeeping at the Centre

Skills required:

• Good communication skills and able to work as part of a team
• Work well under pressure
• Professionalism and reliability
• Good time management
• Excellent customer service skills
• Highly motivated and enthusiastic with a drive to succeed
• Able to work using own initiative

What we offer:

• We offer benefits include onsite parking and staff discount for our Garden Centres and Restaurants as well as Woodthorpe Leisure Park.

If you would like to join our family run business and bring your ideas and talents to our fast growing company and forward thinking team, we want to hear from you.

Applications Close Wednesday 12th August 2026

Due to the high volume of applications, we will only contact you if your application is successful.