Fulfilment Contracts Manager

Fulfilment Contract Manager

Bristol (BS35)
£35,000 - £43,000 per annum
Full-Time Permanent

Customer Focused Logistics Opportunity - It's all about the Customer !

We are an established, internationally recognised logistics and supply chain specialist seeking a Fulfilment Contracts Manager to join our Bristol operation.

This is a fast paced, customer facing role where delivering exceptional customer service and maintaining strong client relationships is key.

The successful Fulfillment Contract Manager will play a vital role in ensuring smooth order fulfilment, stock accuracy, and KPI performance for their valuable customers.

The Role

As a Fulfilment Contract Manager you will:

• Coordinate the end to end order fulfilment process in line with customer KPIs
• Act as a key customer facing contact for client queries and service updates
• Work closely with warehouse teams to manage order flow
• Maintain stock integrity and process transactions within the WMS
• Investigate delivery issues and implement effective solutions
• Manage inbound/outbound bookings and shipping documentation
• Problem solve and consult on improvements
• Complete quarterly and annual reviews with your customer.

About You

We are looking for a Fulfilment Contracts Manager with:

• Proven customer facing / customer service experience at senior level
• Administration experience within an office environment
• Experience using a Warehouse Management System (WMS)
• Proven track record leading major accounts
• Strong organisational and problem solving skills
• Excellent communication skills
• The right to work in the UK (no sponsorship available)

Benefits

• 25 days holiday (rising to 27 with service) + Bank Holidays
• Profit related pay
• Pension scheme
• Life cover & private healthcare
• Retail discount scheme
• Employee Assistance Programme
• On site parking
• Training and development opportunities

If you are a motivated, customer driven professional looking to grow as a Fulfilment Contracts Manager within a stable and respected organisation, we would love to hear from you.