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Front of House Team Member
Posted 1 hour 3 minutes ago by Accor Hotels
Permanent
Part Time
Other
London, United Kingdom
Job Description
Job Description 
- Welcome guests warmly and provide a smooth and efficient check in and check out experience while ensuring guest accounts are kept accurate and up to date.
- Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
- Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
- Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
- Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
- Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.
- Previous experience in similar roles is preferable.
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organisational skills.
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours.
- Must already have the right to work in the UK.
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- Competitive salary.
- Pension scheme.
- Cycle to work scheme.
- Staff uniforms provided.
- Learning programs through our academies.
- Hotel discounts and benefits worldwide.
- Providing an inclusive work environment where everyone feels belong.
- Contract type: Part Time
- Number of hours: PT
- Start date: Now
- Location: Novotel London Greenwich
Accor Hotels
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