Front of House Team Member

Job Description

• Welcome guests warmly and provide a smooth and efficient check in and check out experience while ensuring guest accounts are kept accurate and up to date.
• Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
• Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
• Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
• Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
• Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.

Qualifications

• Previous experience in similar roles is preferable.
• Friendly, approachable with excellent customer service skills.
• Attention to detail and exceptional organisational skills.
• Strong team player and positive attitude.
• Ability to work effectively under pressure.
• Essential to be flexible with working hours.
• Must already have the right to work in the UK.

Benefits

• Discounted hotel rates all over the world in Accor Hotels.
• Continuously learn and develop yourself with our Accor Academy.
• Support your wellbeing in your professional and personal lives.
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
• Participate actively in initiatives to build a more inclusive and sustainable world.
• Competitive salary.
• Pension scheme.
• Cycle to work scheme.
• Staff uniforms provided.
• Learning programs through our academies.
• Hotel discounts and benefits worldwide.
• Providing an inclusive work environment where everyone feels belong.

Contract Details

• Contract type: Part Time
• Number of hours: PT
• Start date: Now
• Location: Novotel London Greenwich