Front of House Supervisor

About Us

Honesty Group is a food business who care about their food - where it comes from, what is in it and how it is produced. Founded by Romilla Arber in 2014, the business has grown steadily and inspires people every day to care more about the food they consume.

At the Crown and Garter - a vibrant Bar, Restaurant and Hotel - we champion quality, integrity and hospitality. We are now looking for an exceptional Front of House Supervisor to join our hardworking team and help us deliver excellent service every day.

What's in it for You

We value our people and offer:

• Secure employment contract
• Competitive pay - £13.33 per hour
• Full training and career development opportunities
• Free meal while on duty
• 20% staff discount on all products
• Discounted Cookery School Courses

We are proud that many of our supervisors and managers started their journeys with us as Coffee Shop Assistants.

Hours and Shifts: 37.5 hours per week (Work life balance, one shift per weekend)

Key Responsibilities

As Front of House Supervisor, you will:

• Lead the day-to-day operations of the pub, restaurant and hotel, including: Organising and overseeing shift service, staffing levels and table plans
• Preparing rotas and managing holiday and time-off requests
• Ensuring opening, closing and cash-up procedures are completed accurately
• Monitoring cellar management, stock control and rotation
• Supporting new staff inductions and ongoing training

Support the General Manager with:

• Staff development and performance management
• Disciplinary and grievance procedures
• Continuous training programmes

Work closely with the kitchen team to:

• Assist with new menu roll-outs
• Manage events and large bookings

Manage the hotel operations including:

• Check-ins and check-outs
• Reservations and invoicing
• Housekeeping coordination

Support the coffee shop team daily by:

• Liaising with FoH and General Managers
• Ensuring appropriate stock and staffing levels

Maintain high standards of:

• Health & Safety compliance
• Licensing and fire evacuation procedures
• Preventative maintenance reporting

Who We're Looking For

You'll be successful if you are:

• A skilled team player with strong interpersonal skills
• Computer literate and organised
• Experienced in pub/hotel operations (with rooms)
• Comfortable working in a fast-paced environment
• Committed to high standards of quality, service and customer satisfaction
• Honest, reliable and proactive