French Customer Service Advisors

Job Title: French Customer Service Advisors (Days)

Location: Brighton (Hybrid after training - 2 days in office)Hours: 4 days on, 4 days off (8:00am - 8:00pm)Salary: £26,500 + 5% Bonus + Excellent Benefits

An excellent opportunity has arisen for French Customer Service Advisors to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed.

Benefits include:

• 25-30 days holiday plus bank holidays
• 9% Retirement Savings Plan
• Private medical insurance (BUPA)
• Life Insurance & Income Protection
• Company Sick Pay
• Cycle to Work Scheme & Season Ticket Loan
• Employee Discounts

The Requirements:

• Fluent in French & English (written and spoken)
• Minimum 2 A Levels (A-C) or equivalent
• Previous customer service experience
• Confident communicator, both written and verbal
• Strong IT literacy and ability to multitask
• Proactive, solutions-focused attitude

The Role:

• Handle inbound and outbound calls, providing assistance in French and English
• Support customers with policy cover, claims, and emergencies
• Ensure all case handling is accurately documented
• Resolve complaints in line with business policy and FCA guidelines
• Deliver excellent service while meeting KPIs and SLAs
• Promote a proactive customer service culture

If you're keen to join an exceptional team with strong career progression opportunities, apply to this French Customer Service Advisor (Days) role below or call Jamie Watson at Clearline Recruitment on between 9:00am - 5:30pm.