Food and Beverage Apprentice

Food and Beverage Apprentice (HOT0CEK8)

Work Locations

Hilton London Metropole Hotel, 225 Edgware Road, London W2 1JU

Overview

As a Food and Beverage Apprentice with Hilton you will be working towards a Customer Service Team Member Level 2 Apprenticeship standard. This position is an 18 month contract. Please note this role is a part time role for 30 hours per week.

Benefits and Pay

• £13.26 per hour
• Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
• Free meals on duty
• Holiday: 28 days including bank holidays (increasing yearly)
• High street discounts: with Perks at Work
• Grow your career and Personal Development: programmes designed to support your career
• 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
• Dedicated 1 2 1 support throughout your apprenticeship
• Functional Maths and English skills offered alongside the programme

Responsibilities

• You will be working in the Tyburn Kitchen Restaurant
• Taking and delivering food and drinks orders
• Contribute to high levels of customer service
• Manage customer relations when necessary
• Comply with and have full knowledge of regulations regarding Health and Safety
• Undertake any reasonable duties that may be assigned by the senior manager in the hotel
• Complete all aspects of the training programme

Desired Skills

• Maintain a positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Ability to work on your own or in teams
• The ability to deal with enquiries in a professional and polite manner
• A passion for hospitality and guest service
• Willingness to learn
• The ability to stay calm under pressure
• Ability to work in a fast paced environment

Preferred Capabilities and Distinctions

• Ability to work in shifts, especially the evening shift

Company Message

At Hilton, It Matters Where You Stay, but the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.