Customer Service Apprentice NCCHS

Role: Customer Service Apprentice (Level 2)

Contract Type: Fixed Term for 14 months

Working Hours: 37 Hours, Monday - Friday

Worker Type: Mobile worker

Salary: Age-related national living wage

Location: Harvey Road, Bilborough, Nottingham, NG8 3BB

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

The successful candidate will complete a Customer Service apprenticeship in a specified timeframe and gain on the job knowledge and experience. You will develop and apply characteristics of the NCC agreed behaviours and values in all activities and actively and effectively promote the Council's vision, values, aims, objectives and priorities, putting our citizens first through the delivery of best value services.

Key accountabilities

To undertake on-site training alongside and under the supervision of a qualified Customer Service colleague in all aspects of Customer Service work, including:

• Deliver high quality customer service to the customers of the organisation.
• You will provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality.
• Dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
• Influence the customer experience and their satisfaction with your organisation.
• Demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
• Provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements.
• Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

About You

The ideal candidate will have:

• Experience of working in a team and individually.
• The ability to demonstrate capacity to organise self/materials/tasks, use own initiative, prioritise workload and work to deadlines.
• Good interpersonal skills - to listen and respond to instructions and questions clearly and logically.
• Is customer-focused and show a desire to deliver excellent customer service.

You can find the job description for this post here.

When will my apprenticeship start?

You will need to be available to commence your apprenticeship 7th September 2026

Entry / eligibility requirements

• You will need to be able to provide evidence of Maths and English qualifications at grade C/5 or above upon request - Please ensure you specify these grades in your CV/supporting statement. If you do not hold these qualifications already you must be willing to work towards completing functional skills level 2 in addition to the apprenticeship. If these certificates are not UK based please also provide the UK ENIC statement of comparability Statement of Comparability.
• You must be willing and able to start work anywhere within the Nottingham City boundary for 8am, as required by the organisation.
• Successful candidates must be committed to attend college in person at a location of NCC choosing to obtain the Warehouse level 2 apprenticeship.
• You will need to be a minimum of 16 years old by August . There is no upper age limit.
• You cannot hold a qualification of the same level and subject already.
• Non-UK nationals must have been ordinarily resident in the UK for at least three years, and not resident for the purposes of education, to be eligible for this role.

How do I apply?

When completing the application form you will be required to upload a CV and a personal statement of no more than 500 words outlining 'why you would make a great Apprentice'.

Closing Date: 30 March 2026 (11:59pm) - Please note we reserve the right to close this vacancy early if we receive a high volume of applications so we encourage you to apply as soon as possible.

Functional skills assessments - Likely to take place in April/ May 2026 - Dates to be confirmed

Interview dates and group assessments: Likely to take place in June 2026- Dates to be confirmed

For informal enquiries please contact the Apprenticeship Team by email on

If you have any technical issues when completing your application, please contact our Employee Service Centre:

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By submitting your application, you agree to the information within your application being shared with our college partners for the purpose of functional skills assessments. Please read our privacy statement