Floor Supervisor

THE BRAND

At F1 Arcade, we've completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with 'best in class' hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane

We're looking for a Floor Supervisor to join our team at our St Paul's Arcade.

Key Responsibilities of the Floor Supervisor:• Ensure every guest receives a warm welcome and exceptional service throughout their visit by implementing and upholding service standards to maintain a high level of guest satisfaction.• Engage with guests to assess their experience, address needs, and resolve issues promptly.• Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.• Train, support, and motivate the front-of-house team to deliver outstanding hospitality.• Oversee guest-facing roles, including reception, hosts, and servers, ensuring smooth service, conducting regular meetings/briefings to share guest feedback and updates.• Monitor guest feedback from surveys, reviews, and direct interactions to identify trends, working alongside other departments to ensure seamless service and resolve any guest issues.• Assist in coordinating VIP experiences and personalised services for special occasions, acting as a key point of contact for guests.

If you have experience in the below too that would be advantageous:• Working with guest parties of 10+ regularly.• Working within Hospitality, Entertainment or a similar environment.

What we can offer you:• Great team discount of 50% off food & drink at any time for you and up to 3 friends.• Complimentary off-peak racing for you and up to 3 friends.• Paid volunteer days.• Access to GP 24/7.• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £950.• Enhanced maternity & paternity pay.• Paid bereavement leave.• Company sick pay scheme.• Employee discount platform, including gym memberships and retail discounts.• Financial wellbeing platform.• Holiday entitlement of 28 days including bank holidays.• Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you're passionate about hospitality, gaming, and delivering top-notch customer experiences then the race is on, you in?