Fixed Term Customer Service Advisor

We're excited to offer a fantastic fixed term opportunity to become a Customer Service Advisor at Birmingham Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

Location: Birmingham Coach Station

Schedule: 19 hours a week. This is a 12 month Fixed Term Contract until 10th October 2027.

Shifts: 06:15 until 21:15

Working any 3 days out of 7 days (mostly weekends)

Shifts vary from 6 to 7 hours daily

Pay: £13.10ph

Assessment Day: Wednesday 18th November, 2026.

As a Customer Service Advisor, you'll be right at the heart of the action. You'll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe - your role will make a real difference to someone's day.

• Delivering outstanding customer service with a positive and proactive approach
• Providing information about services, updates, and disruptions clearly and accurately
• Using ticketing and operational systems confidently and responsibly
• Supporting and encouraging team members, and helping with training when needed
• Following all health and safety procedures to maintain a secure working environment

• Confident English language communication skills
• Previous experience in a fast-paced, front-line customer service role
• A friendly, can-do attitude and a desire to keep learning and growing
• The ability to work well both in a team and independently
• Good stamina and overall fitness - this role can involve standing or sitting for extended periods
• Flexibility to work shifts, including weekends and bank holidays

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.