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First Line Support
Posted 14 days 15 hours ago by Page Personnel Secretarial & Business Support
The First Line Support is crucial in providing top-notch service to our customers in the technology industry. The successful candidate should possess excellent communication skills and have a strong interest and knowledge in IT.
Client Details
This organisation is a well-established entity. They pride themselves on their sizeable presence in the industry, with a team of over 500 dedicated professionals. The company is based in Eastbourne and is renowned for its customer-focused approach and innovative solutions.
Description
- Respond to customer queries via phone, email and live chat.
- Provide product and service information to customers.
- Support the sales team.
- Hit the ground running and make it your own.
- Handle customer complaints and provide appropriate solutions.
- Follow up on customer interactions when necessary.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Work closely with the team to meet customer service objectives.
- Manage customer accounts and update customer records as required.
- Participate in training and development opportunities to enhance customer service skills.
Profile
A successful First Line Support should have:
- A high level of proficiency in technology and telecoms.
- Excellent communication skills, both written and verbal.
- A passion for IT and customer service.
- A strong ability to work in a team and support colleagues.
- Experience in the technology and telecoms industry.
Job Offer
- A competitive salary in the range of £25,500 - £27,500 per annum.
- A supportive and inclusive company culture.
- Opportunities for professional development and growth within the industry.
- A convenient location.
We encourage individuals who are dedicated to providing exceptional customer service and have a keen interest in telecoms to apply. This is a great opportunity to join a reputable company and further your career as a First Line Support.
Page Personnel Secretarial & Business Support
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