First Line Support

The First Line Support is crucial in providing top-notch service to our customers in the technology industry. The successful candidate should possess excellent communication skills and have a strong interest and knowledge in IT.

Client Details

This organisation is a well-established entity. They pride themselves on their sizeable presence in the industry, with a team of over 500 dedicated professionals. The company is based in Eastbourne and is renowned for its customer-focused approach and innovative solutions.

Description

• Respond to customer queries via phone, email and live chat.
• Provide product and service information to customers.
• Support the sales team.
• Hit the ground running and make it your own.
• Handle customer complaints and provide appropriate solutions.
• Follow up on customer interactions when necessary.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Work closely with the team to meet customer service objectives.
• Manage customer accounts and update customer records as required.
• Participate in training and development opportunities to enhance customer service skills.

Profile

A successful First Line Support should have:

• A high level of proficiency in technology and telecoms.
• Excellent communication skills, both written and verbal.
• A passion for IT and customer service.
• A strong ability to work in a team and support colleagues.
• Experience in the technology and telecoms industry.

Job Offer

• A competitive salary in the range of £25,500 - £27,500 per annum.
• A supportive and inclusive company culture.
• Opportunities for professional development and growth within the industry.
• A convenient location.

We encourage individuals who are dedicated to providing exceptional customer service and have a keen interest in telecoms to apply. This is a great opportunity to join a reputable company and further your career as a First Line Support.