First Line IT Support (SC)

First Line IT Support (SC) - 11 month contract - Somerset - £150.00 per day

Synergize Consulting are now hiring for a First Line IT Support to work at a leading consultancy client on a contract basis.

The successful candidate will work within a dynamic Support team and will provide expertise in resolving technical queries and will also provide asset management functions to assist with managing the deployment of hardware.

Responsibilities include:

- Provide first line level support of hardware issues and troubleshooting fixes where required

- Managing tickets as they arise, and ensuring appropriate updates and call management to maintain Service levels

- Stock management including asset management of kit going in/out

- Effective Management of disposals that go through the process

- Triage and perform hardware repairs of client kit

- Locker replenishments where appropriate

- Highlight potential issues with service/potential service improvements

Experience required:

- Previous experience of working in a technical support role, or a break/fix role related to PC's and devices

- Hardware knowledge including laptops and desktops

- Ability to diagnose, troubleshoot and resolve issues in the most efficient way

- Strong customer service skills

- Experience in managing and deploying hardware assets

- Ability to raise and log tickets where required

- Flexibility as to working hours (work on OOH rota may be required)

- Due to the nature of the client, it would be an advantage for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC)

If you are looking to take the next exciting step in your IT career, please send in your CV for consideration.