Field Services Engineer

Install, configure, and test hardware systems, including people counting sensors and peripherals. Conduct site surveys to assess requirements for safe and efficient installations. Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients. Carry out scheduled maintenance and system upgrades. Maintain accurate documentation of all service activities, including reports and timesheets. Liaise with internal teams to coordinate project timelines and resolve escalations. Ensure compliance with company standards and health & safety regulations during all field activities. Represent the company professionally, delivering timely and courteous service. Participate in weekend on-call rotation for remote support. Experience in a field-based technical support or installation role and working at heights. Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies. Proficiency in Microsoft Windows environments and MS Office Suite. Ability to identify, troubleshoot and repair hardware issues. Excellent planning and organisational skills; ability to manage multiple priorities. Strong communication and interpersonal skills for effective client interaction. Problem-solving mindset with the ability to make sound decisions under pressure. Self-motivated with a proactive, 'can-do' attitude. Highly organised and adaptable to changing priorities. Calm and confident under pressure. Strong team player with a focus on collaboration and relationship building. Commitment to continuous learning and professional development. Prepared to work out of hours as required. Certifications (e.g., IPAF, CSCS, PASMA) are advantageous but not essential. Experience within the heritage sector and listed buildings advantageous. Be part of a dynamic and innovative global organisation. Competitive compensation and benefits package. Opportunities for career growth within our expansive portfolio. Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel. 25 days annual leave 10 days rolling sick plan, including extended illness pay Pension 5% EE and 5% ER Life Assurance 4x base salary Private Health Insurance Cashplan Option to join the CSI Employee Share Purchase Scheme Personal Travel Insurance Cycle to Work scheme Electric/Hybrid Vehicle scheme Discounted gym membership Discounted high street retailer scheme Employee funded benefits, such as dental insurance, will writing services etc.