Events and Facilities Manager

Contract Type: Full-time (40 hours per week), permanent

We are looking for a client-facing Events and Facilities Manager who is responsible for the day-to-day operation and smooth running, as well as the positioning and increased usage of our member facility based in Moorgate, London.

Role responsibilities: Venue Operations & Facilities Management

• Oversee the day-to-day running of the facility, ensuring it is professional, safe, and welcoming at all times.
• Manage meeting room bookings, schedules, and resources to maximise usage and efficiency.
• Ensure rooms are set up to the required standards for meetings and events, including AV, IT, catering, and layout.
• Liaise with the serviced office provider and external contractors to maintain building standards and services.
• Monitor compliance with health and safety, fire, and security procedures.

Events Support & Delivery

• Support BCS teams with the planning, coordination, and delivery of member and non-member events within the facility, ensuring exceptional experiences.
• Support the delivery of an annual calendar of events aligned to BCS's member engagement goals.
• Oversee all event logistics, including room setup, AV, catering, signage, and delegate support.
• Act as the on-site event lead, ensuring professional delivery and timely resolution of issues.
• Collect and analyse feedback from members and delegates to evaluate success and identify improvements.

Marketing, Promotion & Engagement

• Collaborate with the Director, Member and Volunteer Engagement to promote the facility and its services.
• Support marketing campaigns and engagement strategies to increase facility usage and event attendance.
• Work with Marketing to produce promotional materials and online listings for the venue, ensuring accuracy and impact.
• Build and maintain relationships with members, partners, and stakeholders to encourage collaboration and growth.
• Champion the facility as a vibrant hub for members and a showcase for BCS activities.

Customer & Member Experience

• Act as the main point of contact for members, guests, and clients using the facility.
• Deliver a welcoming and professional front-of-house service that reflects BCS values.
• Respond promptly to queries and issues, ensuring a seamless customer experience.
• Gather feedback to continuously enhance the member and visitor experience.
• Lead by example, upholding BCS' values while managing, coaching, and developing team members to foster engagement, growth, and high performance.
• Maintain a continuous improvement mindset by seeking opportunities to enhance team performance, processes, and outcomes.
• Demonstrate flexibility and adaptability in responding to changing priorities, needs, and environments.

Administration & Reporting

• Maintain accurate records of facility usage, event data, and costs.
• Support budgeting, forecasting, and reporting for the facility and events.
• Prepare regular updates on performance, usage, and engagement metrics.
• Keep up to date with best practices in events and facilities management.

BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

All applicants must be eligible to work in the UK upon application.

PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.

In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven't heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.

No recruitment agencies please.

How to apply: Please apply by submitting your CV to along with a cover note answering the following questions:

(a) Your area(s) of expertise & qualifications;

(b) Your experience and suitability for the role

We look forward to hearing from you!

What we offer

• 23 days holiday per year, increasing up to 27 days with service
• Birthday leave
• Paid Christmas office shutdown
• Private Medical Insurance and/or Health Cash Plan
• Life assurance (x4 salary)
• Income protection
• Enhanced maternity/paternity leave
• Free BCS membership
• Financial wellbeing support
• Unum (including access to EAP, online GP consultations, wellbeing support, retail discounts and more)