European Road Freight Clerk

Title

European Road Freight Clerk

Location

North Dublin

Terms

Full-time, Permanent, Hybrid

Package

€37,000 - €43,000, Pension, Healthcare

We are seeking an experienced European RoadFreight Forwarder to join a busy European Road Freight team in Dublin. You will coordinate road freight shipments to and from mainland Europe while delivering excellent customer service in a fast-paced environment.

Key Responsibilities

• Process customer bookings received by email, telephone and online.
• Plan and coordinate export and importEuropean road freight traffic, including FTL, LTL and groupage shipments.
• Manage incoming correspondence, responding directly or delegating where appropriate.
• Deal with customer queries and proactively communicate shipment updates.
• Liaise with hauliers, overseas partners and agents to coordinate shipments.
• Maintain accurate financial and operational information.
• Keep customers updated on the progress of their orders.
• Manage shipments from initial booking through to completion and file closure.
• Review outturn reports and update files in line with shortages, overlands and other discrepancies.
• Liaise closely with warehouse colleagues and management on a daily basis.
• Undertake other general duties within the department as required.

About You

• At least 1 year's experience in a busy freight forwarding environment.
• Experience in freight forwarding, transport planning or dispatch.
• The ability to work effectively under pressure and meet deadlines while maintaining a high level of attention to detail.
• Excellent English communication and interpersonal skills.
• Good working knowledge of Microsoft Office 365 and the willingness to learn new systems and software.
• Strong organisational and time-management skills.
• The ability to work effectively as part of a team while also using initiative and working independently.
• Flexibility around working hours where required due to the time-sensitive nature of road freight operations, particularly during Friday evening export planning.