Estate Parking Representation Officer

We are seeking to recruit an experienced Parking Appeals and Representation officer on a 2-year fixed-term contract to assist the Estate parking team in continuously improving our parking service. The post is based in London Bridge at our Tooley Street offices.

You will contribute to achieving quality customer care, including providing excellent customer service to our residents using your detailed knowledge of parking and traffic enforcement.

You will use your IT, people skills, and knowledge to carry out activities such as dealing with representations, parking appeals, and customer complaints at various stages of the statutory process. You will also provide feedback on issues raised to management and contractors.

The goal is to meet service targets and foster continuous improvement.

An essential part of the role is to stay updated on the legal framework surrounding parking and traffic enforcement, including government guidelines and statistical returns.

This role aims to develop pride, passion, and a 'can-do' attitude, reducing complex investigations and focusing staff on delivering services 'right first time'. You will investigate parking representations made against enforcement on the Council's housing estates and deregulated car parks, handling administrative duties, and making decisions on appropriate actions.

To succeed, you'll work in line with the Council's vision, values, and strategic aims, ensuring excellent customer service. You will be the main contact and act as the lead officer for our parking contractor regarding enforcement on the council's estate land.

About Southwark:
We are the largest social landlord in London, managing 55,000 homes and serving 40% of Southwark's residents. Our borough is diverse, with over 18,300 businesses, iconic venues, and a vibrant community. We are committed to justice and fairness, tackling inequalities, and fostering community well-being. Our initiatives include Southwark Stands Together, addressing racism, injustice, and inequality.

Benefits and more information:

We support our staff with flexible working, home working, a local government pension scheme, and other benefits. Join a motivated team dedicated to making a difference. For more details, visit our Staff Benefits page.

Interview date: 22/09/2025

Note: We may close applications early; apply promptly. We look forward to your application.

We offer guaranteed interviews for specific groups, including:

• Members of the Armed Forces and veterans
• Individuals currently in or previously in care
• People with disabilities or long-term health conditions

We are committed to diversity and inclusion, actively promoting racial equality through our Southwark Stands Together programme. We encourage applications from Black, Asian, and minority ethnic communities to enhance representation at all levels.

Salary Range (Full time): £37,437 - £43,542