ER Specialist

ER Specialist - Surbiton, Berrylands, New Malden, Kingston, Twickenham, Teddington, Hampton , Raynes Park, Wimbledon, Earlsfield, Clapham Junction, Vauxhall, London Waterloo

Evolve Recruitment is seeking a highly organised and detail-focused ER Specialist to support our clients busy, team.

£52,800 up to £70,400

Kingston Upon Thames, Surrey Hybrid (3 days office / 2 days WFH)

An exciting, newly created opportunity has arisen within our client's dynamic and fast-growing Head Office team near Kingston Upon Thames. This specialist team will be responsible for shaping and delivering nationwide grievance management, making this a fantastic chance to step into a role with real influence and visibility.

If you're an experienced Employee Relations professional who thrives on handling complex cases, working at pace, and delivering fair, balanced outcomes, this role offers the perfect platform to shine. You'll be joining a business committed to strengthening and elevating its ER function while driving forward a consistent national strategy.

What you'll do

Manage and coordinate formal and informal grievance cases

Conduct fact-finding and investigation meetings

Provide advisory guidance and coaching to the supporting team

Draft outcome letters and maintain accurate case documentation

Provide practical ER guidance to managers & feedback on case learnings

Carry out of any disciplinary processes, where required

Ensure full compliance with employment legislation

Provide advisory guidance and coaching to the supporting team

Keep up to date with developments in employment legislation and HR best practices

Contribute to maintaining a positive and professional workplace culture

What you'll need

A legal qualification/ CIPD Level 7 (with specialist EL/advanced EL optional units) is desirable

Solid understanding of grievance procedures and ACAS code of practice

Significant Employee Relations experience, advising middle management and up to date labour law knowledge

Experience of leading grievance investigations and delivering outcomes

Highly developed in handling complex, sensitive and confidential matters

Oversee a busy caseload whilst remaining calm, organised and solution-focused

Exceptional written and verbal communication

Strong GoogleMicrosoft Office skills and HR software proficiency

Experience within a retail or hospitality environment would be advantageous

The ability to collaborate and share best practice with a range of stakeholders using your strong influencing skills

You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful