Entry Level Customer Success Manager (HF)

Entry Level Customer Success Manager (HF)

Customer Success Manager (Entry-Level)

Epsom (Hybrid - 3 days in office)

£30,000 base salary + commission

About the Role

Flourish are hiring for a growing SaaS business in Epsom who are looking for an ambitious Customer Success Manager. This is an entry-level opportunity, ideal for someone looking to kick-start their career in a fast-paced, customer-focused environment.

In this role, you'll be responsible for building strong relationships with clients, helping them get the most value from the platform, and ensuring a consistently high-quality customer experience.

Key Responsibilities

• Build and maintain strong relationships with customers
• Act as the main point of contact for client queries and support needs
• Proactively engage with customers to drive product adoption and satisfaction
• Collaborate with internal teams to resolve issues and enhance customer experience
• Deliver excellent service to ensure high retention and customer success

What We're Looking For:

The ideal candidate will be:

• A strong communicator with excellent interpersonal skills
• A natural relationship builder who enjoys working with people
• A curious and proactive problem solver
• Driven, positive, and eager to learn

No prior Customer Success experience is required - full training and support will be provided.

What's on Offer

• £30,000 base salary + commission
• Hybrid working - 3 days in the office, 2 days from home
• Clear career progression opportunities for high performers
• Comprehensive training and ongoing development
• A supportive, collaborative and energetic office culture

Company Benefits & Culture

• Summer and Christmas parties
• Regular incentives including the chance to win iPads, Apple Watches, extra days off and more
• Team nights out and social events
• Performance recognition and rewards
• A friendly, driven and supportive team environment

Why Apply?

This is a fantastic opportunity to join a high-growth SaaS company through Flourish, where your development is a priority and your success is recognised. If you're looking to build a long-term career in Customer Success, this role offers the perfect starting point.

Apply Now - or - Apply with Indeed