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Enterprise Customer Success Manager
Posted 2 days 19 hours ago by Jobtailor
Permanent
Full Time
Call Centre / Customer Service Jobs
Dublin, Dublin, Ireland
Job Description
- Serve as the primary post sales point of contact for Nitro's portfolio of Enterprise business customers
- Drive engagement & adoption to cultivate customer partnerships
- Own customer satisfaction and retention among a portfolio of business accounts
- Proactively identify customer health risks, and effectively leverage internal teams to mitigate non renewal (churn) risk
- Partner with sales to identify expansion and up sell opportunities in the post sales cycle
- Bachelor's Degree or equivalent work experience
- 3-5 years of experience in B2B account management, customer support, customer success or consulting roles
- Commitment to Nitro's mission and values
- Travel up to 10% of the time
Jobtailor
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