Enterprise Customer Success Manager

Job Description

• Serve as the primary post sales point of contact for Nitro's portfolio of Enterprise business customers
• Drive engagement & adoption to cultivate customer partnerships
• Own customer satisfaction and retention among a portfolio of business accounts
• Proactively identify customer health risks, and effectively leverage internal teams to mitigate non renewal (churn) risk
• Partner with sales to identify expansion and up sell opportunities in the post sales cycle

Requirements

• Bachelor's Degree or equivalent work experience
• 3-5 years of experience in B2B account management, customer support, customer success or consulting roles
• Commitment to Nitro's mission and values
• Travel up to 10% of the time