English/German Customer Service Specialist

The Opportunity:

Are you communicative and interested in providing excellent customer service? Start now as a German/English speaking Customer Service Specialist.

As a Customer Service Specialist, you will answer inbound calls to assist customers with the placement of orders and various service requests.

Company Overview:

Since 1976, Peruvian Connection has provided exquisite, artisan-made knitwear as well as coats, dresses, and accessories to discerning, educated customers in the US, UK, and Germany. Andean luxury fibers alpaca and Pima cotton, a sophisticated design and color aesthetic, and global, museum-quality textiles are the inspiration for our products. Peruvian Connection evolved from a catalog company to one of the early online fashion brands and now provides omni-channel retail in contact centers, eCommerce sites, and retail locations in the US. We are one of a few brands offering original design, artisan-made apparel, with special attention to detail and fit. Peruvian Connection's roots are with cottage industry artisans in Peru and other South American countries, many of whom have been with us from the beginning, and we continue to support their work.

Location: FA Wentstraat 11, 1431 KZ Aalsmeer, Netherlands

Job Type: Full-time

Work type: In person.

What we offer:

The chance to work for an international company.
Open culture environment.
Exciting and varied tasks with a lot of personal responsibility.
Competitive salary.
8% Holiday allowance.
24 holiday days per year (full-time work).
Travel allowances up to 30km per one way.
Regular fresh fruit.
Full time job.

What we ask:

You are fluent in English and German
High level of oral and written communication skills
Minimum of one year Customer Service experience/Two years preferred
You are communicative and have a strong interest in providing excellent customer service.
Working knowledge of Microsoft Excel and Word
Ability to be a team player and adjust according to company needs.
Ability to problem-solve in difficult situations while always maintaining a professional demeanor towards customers and team members.
Flexible between 8:00-18:00

Additional information

If you are not fluent in English AND German, your application will not be considered at this time.

Essential Functions:

Answer inbound calls.
Answer emails from sales queue in a timely manner.
Provide assistance for escalated customer concerns, sales, delivery, tracking, investigations, sizing, color
Update customer account information.
Resolve Daily Reports
Follow-up with Order Processing as needed regarding orders.
Report and document possible fraudulent activity on credit cards.
Work directly with the Supervisor to ensure all daily tasks are completed before the end of the business day.
Receive direction from Supervisor who determines daily staffing needs for phone volume
Responsible for remaining well-informed of the company's product line, as well as the policies and procedures of the job

Other Duties may apply.

Skills Required:

Fluent in German and English
Excellent oral and written communication skills
Problem Solving
Ability to prioritize responsibilities.
Accuracy
Ability to work independently.
Basic computer skills (preferred: Windows, Microsoft Word, and Excel)
Basic mathematical skills

Physical Demands:

Visual Acuity
Sitting for extended periods
Extensive use of keyboard and mouse.
Extensive use of headset for customer communication

Work Environment/Environmental Condition:

Typical contact center, team environment
Various levels of noise and other distractions based on call volume and level of staffing.
Air temperatures at constant levels.
Majority of work done at desk.

Apply

Are you the perfect candidate? Click the button 'apply now' and we will contact you as soon as possible! We are hiring for one flexible position.

Equal Opportunity Statement
Peruvian Connection is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by local law in employment decisions.

Job Type: Full-time

Pay: €16,00 - €17,00 per hour

Expected hours: 40 per week

Language:
German (Required)

Work Location: In person