Customer service Advisor French

Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.

_ Location _ : Permanently site based, at our Belfast VR Hub (BT1 3NR).

_ Hours _ : Scheduled between 6am - 7pm Monday - Sunday . You must be fully flexible during these times. You will work 5 days per week with 2 days off.

_ Contract _ : 40 hours paid production

_ Salary _ : £27,019.20 per annum + additional perks and company benefits to help support your unique lifestyle.

_ Language Qualifier _ : Fluent in English and French (C1 CEFR level) with a typing speed of 55 WPM and accuracy of 95% in French

What you will do in this role

Our team connects and engages with users on a global scale, via a range of communication channels including Social Media, Chat platforms and voice, to provide support on an array of innovative VR technologies and products.

Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by:

Provide a 'white glove' experience, to customers via phone / online forums, social media platforms and product review platforms.
Owning and resolving issues for customers using the tools and resources provided.
Deliver assistance in an engaging manner - supporting customers at all experience levels
Provide professional responses to user comments and questions and resolution of problems and issues
Truly become an ambassador of the Client and their products, by embracing culture and tone of voice, within every social interaction delivered.
Help identify opportunities to reduce customer effort and drive User satisfaction.
Identify and understand customer pain-points, at the earliest opportunity.
Monitor forum channels; reviewing, identifying issues or concerns and escalating/actioning situations as appropriate.
Actively contribute to a knowledge base of resolution.
Providing engagement activity support and overall community management services.
Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the client and their products' brand personality, answering all questions posed fully and accurately.
Create and promote engaging responses that encourage participation
Develop user-generated content to ensure that the online community is achieving its goals

Concentrix is a great match if you:

Have professional experience or an indepth understanding of social media support
Fluent in English and French (C1 CEFR level)
Have the availability to work 5 days per week, between 6am - 7pm
Typing speed 55 WPM and accuracy of 95%
Experience or interest in virtual reality gaming is desirable

What's in it for you

Discount on car and home insurance with AXA!
28 days paid holidays.
Refer a friend incentive.
Employee Assist Program- a range of support and resources, accessed free.
Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
PUREGYM Discount & 0% joining fee.
Free healthcare cover for you and your dependents with pension (after one year)
UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Concentrix is an equal opportunity employer _We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._

Eligibility to work

In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.

Job Types: Full-time, Permanent

Pay: £27,019.20 per year

Application question(s):
This is a site based role in Belfast and you must be able to commute to our site daily.

Do you live close enough to our site to commute each day?

Language:
French (required)

Work Location: In person